Reference

How Our Legal Terms Protect Your Account

These terms govern your use of gogojilli where access is permitted under local law and for eligible players in the Philippines.

Philippines-applicable termsAccount holder rightsGCash, Maya, InstaPay scopeData and privacy rulesContact paths for policy queries
gogojilli How Our Legal Terms Protect Your Account
POLICY CONTACT PATHS

How to Reach Us About Legal Queries

If a term is unclear, or if you want to raise a formal concern about your account or data, you have direct paths to the team. Start with live chat — it is the quickest way to get a human response. For written records, email works too. We do not operate a walk-in counter; all policy support is handled through the digital channels below.

Live Chat Open your account page and tap the chat icon to reach a support agent. Mention your account number and the specific clause or data query you want addressed.
Email Support Send a written request to the support address listed in your account settings. Include your registered name and the policy section you are asking about for a faster response.
Account Help Centre The Help Centre inside your dashboard covers common policy questions — withdrawal verification steps, data requests, and how account closures are processed.
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

Your account data and transaction history are held securely. We do not sell your personal data to third parties. Cookies are used to maintain your session — for example, keeping you logged in when you switch from mobile browser to the app — and you can manage cookie preferences through your browser settings. Here is what we commit to across four key areas.

Data Retention

We keep your account and transaction records for the period required by applicable law. After that retention period, data is deleted or anonymised per our internal schedule.

Cookie Use

Session cookies handle your login continuity across devices. Analytics cookies help us fix broken flows — for instance, a GCash deposit step that drops before confirmation. You can opt out of non-essential cookies.

Account Security

Every login triggers a one-time PIN sent to your registered mobile number. If you receive an OTP you did not request, contact live chat immediately and change your password from the account settings page.

Data Access Requests

You can request a copy of the personal data we hold on your account by emailing support with your registered name and account ID. We aim to respond within the timeframe required under applicable data rules.

Common Questions About Your Rights and Our Policies

These are the questions we receive most often about account terms, data rights, and policy contact. If yours is not here, live chat is the fastest path to a direct answer.

These terms apply to anyone accessing gogojilli where permitted by local Philippine law and who meets the eligibility criteria set out in the full terms document linked in your account settings.

Email our support team from the address registered on your account, include your account ID, and specify that you are making a data access request. We will process it within the applicable legal timeframe.

You may submit a deletion request via email support. Note that certain records — especially payment and transaction logs tied to GCash, Maya, or InstaPay activity — must be retained for the period required by law before deletion.

We notify you through your registered contact when material changes are made. Continuing to use the platform after the effective date of any update means you accept the revised terms.

Matching your GCash or Maya account name against your registered gogojilli name is a standard identity verification step. It protects your funds and keeps the account secure against unauthorised withdrawal requests.

Start with live chat for a quick response. For a documented record, send the complaint by email to the address in your account settings, noting the specific policy section and the outcome you are asking for.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.